ANSWERS
TO YOUR QUESTIONS​

GENERAL INFORMATION

What requests are considered group requests?

Up to 15 people

🌎 For all destinations with additional MICE services:

  • conference hall rental
  • gala dinner arrangement
  • banquet
  • group excursions
  • outdoor ceremonies
  • teambuilding
From 15 people

Without additional services

  • 🇪🇺 European countries not listed under the 31+ category
  • 🇬🇪 Georgia
  • 🇦🇲 Armenia
  • 🇹🇿 Zanzibar
  • 🇱🇰 Sri Lanka
  • 🇲🇻 Maldives
  • 🇩🇴 Dominican Republic
  • 🇦🇪 UAE
  • 🇲🇽 Mexico
  • 🇲🇺 Mauritius
  • 🇸🇨 Seychelles
  • 🇯🇲 Jamaica

🌎 Countries by individual request

From 31 people
  • 🇹🇷 Turkey
  • 🇪🇬 Egypt
  • 🇨🇾 Cyprus
  • 🇬🇷 Greece
  • 🇲🇪 Montenegro
  • 🇭🇷 Croatia
  • 🇦🇱 Albania
  • 🇹🇳 Tunisia
  • 🇧🇬 Bulgaria

What types of events can you book with us?

Meetings:
Business meetings, round tables, business breakfasts, negotiations.

Incentives:
Incentive trips, educational tours, FAM trips, workshops, masterclasses, gig tripping.

Conferences:
Conferences, congresses, symposiums, forums, teleconferences, workshops, seminars, and trainings.

Events:
Conferences, congresses, symposiums, forums, teleconferences, workshops, seminars, and trainings.

What should we do if the charter flight time or airport has changed?

(If there is a change in your flight time or airport, we will definitely contact you and inform you of any changes and your next steps. All changes are made following charter flight regulations.

Who will inform me about changes to the flight time?

Our managers will definitely inform you about any changes to your flight details. You will also receive a notification via email, SMS, or your personal account on the company’s website. In case of changes to your return flight time, your guide or a local destination management company representative in the country of your stay will contact you.

What are the payment terms for group bookings, and how do they differ?

Payment terms for group bookings may differ significantly from standard conditions and are usually discussed individually during the quotation process. Typically, they include a guaranteed deposit when booking, an interim payment, and a final payment.

Can I book services without having the tourists’ personal details?

In many cases, it is possible to book services without full tourist information; however, it depends on the type of service, supplier conditions, and specific airline requirements.
So, most services can be booked without full passenger details, but it’s important to meet the deadlines for providing the data and coordinate all terms with the suppliers to avoid risks or additional costs.

Is it possible to make changes to a booking request?

The ability to make changes to a booking request depends on several factors, such as the type of booking, the supplier’s terms and conditions, the travel dates, and the nature of the changes required. This is especially important during peak travel periods, when change policies tend to be stricter.
Thus, the ability to make changes to a booking largely depends on the type of changes, the time remaining until travel, and the terms of the specific service provider. During peak dates, such as New Year, the possibility of adjustments is significantly limited or completely excluded, which should be taken into account when planning travel.

How to find out if a tour is confirmed?

There are several ways to find out if a tour is confirmed. Usually, this is done through communication with your manager and by checking the information in the booking system.
Thus, tour confirmation can be received either directly from your manager or independently via your personal account, which ensures convenience and reliability of information for agents.

Can a booking be cancelled?

The possibility of canceling a booking and the applicable cancellation terms depend on the specific agreement between the agency and the service provider. These terms are typically outlined in the price proposal and may vary significantly depending on the type of tour, travel dates, and the supplier’s policies.
Therefore, while cancellation is possible, the terms are always specific to the booking. It is important to carefully review all rules and penalties listed in the price proposal to avoid unpleasant surprises and minimize financial losses.

How to order and pay for additional services?

To order additional services, please contact the manager you are working with. When reaching out, describe which services you are interested in. It’s important to confirm all details and make sure the selected services are available for your dates.
Your manager will explain the cost of each service, the terms of provision, as well as the payment methods and deadlines.

I have a group request — what are my next steps?

After receiving a group request, first clarify all the details: number of people, dates, budget, desired services (accommodation, transportation, excursions, etc.). If something is unclear or requires additional clarification, contact the client for more details. A clear understanding of the group’s needs will allow you to offer the best terms and services. Send the collected information to our email — [email protected], or use the request form on the website, and we will prepare several pricing options tailored to the client’s needs.

Does the price change, and why is it important to specify gender/nationality?

It is important to indicate the nationality and gender of the travelers when submitting a request for several reasons:

Differences in accommodation pricing: In some countries and hotels, prices may vary depending on the nationality of the travelers. This is due to hotel pricing policies or local tariffs for citizens of different countries.

Accommodation restrictions: Some hotels have specific rules regarding accommodation — for example, restrictions on men staying in the same room or specific requirements regarding children. These should be clarified in advance to avoid refusal at check-in or complications during booking.

Ensuring compliance with policies: Providing this information helps the tour operator confirm in advance whether the hotel will accept your group according to its internal rules. This ensures a comfortable stay and prevents possible issues or misunderstandings during the trip.

These clarifications are important for choosing the right hotel and organizing a smooth and comfortable group trip.